When You Want It Done Right, Call Hoover!
At Hoover's, we understand the importance of having a reliable and trustworthy partner to handle all your home service needs. That's why we're dedicated to providing top-notch electrical, plumbing, and HVAC services to our customers in Troy, MI, and surrounding areas. With over 75,000 jobs successfully completed, we're proud to be the go-to experts for all your property improvement needs.
Our Story
Our team of highly trained and certified technicians has extensive experience in installing, repairing, and maintaining a wide range of systems and appliances. From electrical outlets and ceiling fans to furnaces, air conditioners, and water heaters, we've got you covered. We're committed to providing honest and affordable solutions that meet the unique needs of our customers. Whether you're in need of emergency repairs, routine maintenance, or new installations, we're here to help.
Our Services
We offer a comprehensive range of services to ensure your home is safe, comfortable, and energy-efficient. Our electrical services include breaker panel replacement, home electrical repairs, ceiling fans and lighting, generators and backup power, and electrical outlet installation and replacement. Our plumbing services cover emergency plumbing repairs, frozen pipes, leak detection, sump pumps, backflow prevention, garbage disposal, water heaters, and sewer and drain services. Our HVAC services include heating services, furnace service, furnace repairs, furnace replacement, furnace maintenance, air conditioning repair, AC replacement, AC maintenance, and indoor air quality solutions.
Our Commitment
At Hoover's, we're dedicated to providing exceptional customer service, and we stand behind our work with a 100% satisfaction guarantee. Our team is available 365 days a year to ensure that you receive prompt and courteous service whenever you need it. We believe in building long-term relationships with our customers, and we strive to exceed your expectations with every project we undertake.
Service Quality
The reviews about Hoover Electric's service quality are mixed. Some customers received excellent service, with technicians arriving on time, being polite, and resolving issues efficiently. For example, Author Betsy K. praised the company for being "very friendly and efficient" when they helped her brother with a power outage. However, other customers had negative experiences, with technicians arriving late, being uncommunicative, or failing to complete the job correctly.
Pricing
The pricing of Hoover Electric's services also received mixed reviews. Some customers felt that the company's prices were reasonable and competitive, while others found them to be extremely high. Author Martin C. was shocked to find out that a two-hour job cost $600, while Author Heidi B. felt that the estimate for a new furnace was unreasonably high. On the other hand, Author Elsa F. found the company's prices to be seriously overpriced, with an estimate twice what she got from another company.
Customer Service
The customer service at Hoover Electric was a source of frustration for some customers. Author Sarah P. was surprised to find out that the company only services certain zip codes in Detroit, and that the selection of zip codes is based on proximity to the technicians' home addresses. Author Tiff C. had a terrible experience with a contractor sent by Hoover Electric, who failed to complete the job correctly and overcharged them.
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