Trust us to power your business forward!
About Our Company
Platinum Electric Company is a trusted name in residential and commercial electrical services throughout the Dallas, Texas area. Founded on the principles of quality, efficiency, and exceptional customer service, we have established ourselves as a leading provider of electrical solutions for both homes and businesses.
Our team of licensed electricians are highly skilled and experienced, boasting extensive knowledge of the latest electrical codes and technologies. We prioritize safety, professionalism, and transparent communication throughout every project.
Our Services
We offer a comprehensive array of electrical services, encompassing both routine maintenance and advanced technological solutions. Our services include:
For Residential Properties
- Lighting installation and repair
- Outlet and switch installation and repair
- Panel upgrades and repairs
- Wiring diagnostics and repairs
- Smart home integration
- Electric car charging stations
- Surge protection installation
For Commercial Properties
- Emergency lighting installation and repair
- Lighting design and installation
- Data wiring and network installation
- Security camera installation
- Electrical troubleshooting and repairs
- Building automation systems
- Energy efficiency assessments and upgrades
Our Commitment
At Platinum Electric Company, we are dedicated to exceeding your expectations. We take pride in:
- Providing personalized consultations to understand your specific needs and concerns.
- Using high-quality materials and equipment to ensure the long-lasting performance of your electrical systems.
- Communicating clearly and efficiently every step of the process, so you are always aware of what to expect.
- Completing projects on time and within budget.
Why Choose Platinum Electric Company?
With a commitment to unparalleled customer service, exceptional technical expertise, and competitive pricing, Platinum Electric Company is your trusted partner for all your electrical needs. We prioritize:
- Integrity and honesty in all our interactions
- Responsiveness and reliability in addressing your concerns
- Flexibility and customization to meet your unique project needs
- Unwavering commitment to safety and quality
Contact Us Today
Don't hesitate to contact Platinum Electric Company for all your electrical needs. We are dedicated to providing you with personalized solutions, tailored to your unique requirements.
Underlying Issues
The reviews highlight the issues that arose during a service call made by Platinum Electric, a contractor for Choice Home Warranty, to repair a failed product in a customer's home. According to the reviews, the customer was responsible for paying an upfront service diagnostic fee, which is a non-refundable negotiated charge between Choice Home Warranty and its customers.
Platinum Electric's Efforts
Regina Smith, a representative of Platinum Electric, responded to Linda Altoonian's review, emphasizing the company's efforts to provide excellent service. Smith claimed that the Electrician went above and beyond to provide outstanding service, completing free work and paying for parts out of his pocket. Smith also emphasized that the company follows the customer's policy with Choice Home Warranty, which states that the customer is responsible for paying for repair of failed products or disputing claims with Choice Home Warranty.
Customer's Dissatisfaction
Linda Altoonian, the customer, had a drastically different experience. She accused Platinum Electric of being unprofessional in their attire and behavior, and claimed that they made her problem worse. Altoonian also accused the company of being irresponsible, not standing behind their work, and taking her money without providing adequate service.
